Easy Pools Cape (Pty) Ltd


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1 Reviews on “Easy Pools Cape (Pty) Ltd”

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  • Sonette Botes-Sadie

    Shoutout to Richard Husted, Steven and the rest of their teams of Easy Pools Cape and Poolies.
    We put in a pool in the summer of 2020. In the last 4 years we experienced excellent after sales services from both Richard as well as Steven. Any question or issue we had regarding the pool installation, was handled efficiently and with a smile.
    This last summer the pool’s water dropped a lot and we realized there must be a leak somewhere around the pool. We thought we were out of the warranty period and contacted a leak detector for a quote. We accepted the quote. When we discussed this with Richard, he offered to pay 50% of the costs of the pool leak repair which included: Lifting of paving, open and exposing the jet line to visually identify the leak, repair leak, backfill area etc.
    Of course, when the leak detectors opened up, they concluded that all the piping to the jets and the skimmer lines had to replaced and, and, and…. The quote was R30 500!
    We immediately contacted Richard for his opinion. He came for a site visit within that week and realized that the piping for the jets were of inferior quality, however the pool came from the factory with the pipe work for the jets pre fitted. The factory was not interested in sorting out the leak, so Easy Pools Cape replaced all piping, did pressure tests again, connected everything and fixed the paving around the pool. All for their own account. The work was done in 3 days. After that Steven came back every day to make sure the pool was sparkling.
    I have never experienced such exceptional after sales service from anybody or such neat work. Very professional!
    We would recommend Easy Pools Cape for any new pool installation, pool renovations, pool repair of pool leak repair.
    #exceptionalaftersalesservice #newpoolinstallation #poolrenovations #poolrepair #poolleakrepair

    Albrecht & Sonette Sadie
    Paarl, Western Cape

    1. Richard Husted Listing Owner

      Hi Albrecht and Sonette, Thanks so much for your awesome review regarding your swimming pool repairs. We were only too glad to help. Some swimming pool renovation and pool installation companies just run away from the job. When things go wrong you need to own up and make good for the client’s sake as well as for the reputation of your company and the swimming pool industry as a whole. That is why it is always good for someone wanting a swimming pool or pool renovation to work with a NSPI (National Spa and Pool Institute) registered member (https://www.nspi.co.za/professionals/).
      It has always been a pleasure working with you as clients from the day we started installing your swimming pool and until the day we finished your pool repairs. We trust that your pool will give you many years of swimming pleasure going forward. Best wishes and regards. Richard and the team from Easy Pools Cape (Pty) Ltd.

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